Word Web

Support

Questions, bugs, or feedback about Word Web? We’re happy to help — reach out any time.

Contact

We read every message and do our best to respond promptly.

Frequently asked questions

How do I play?

Each level starts with one word in the center. Tap a connected bubble and guess its hidden word by typing letters — correct letters are revealed everywhere they appear. Solve a word and new connected words branch out, growing the web until you’ve untangled the whole thing.

How do hints work?

Tap the hint counter at the top of a puzzle, then select a bubble to reveal one of its letters. You can top up your hints anytime — watch a short rewarded ad for a few free hints, or buy a hint pack.

I bought hints or a level pack but don’t see it

Purchases are tied to your Apple ID. Open Settings in the app and tap Restore Purchases — this re-syncs anything you’ve bought. If it still doesn’t appear, email us and we’ll sort it out.

How do I restore purchases on a new device?

Sign in with the same Apple ID you used to buy, then open Settings → Restore Purchases in the app. Your unlocked packs will be restored automatically.

How do I reset my progress?

Go to Settings → Reset Progress in the app. You can reset an individual pack or all progress. This can’t be undone.

How do I request a refund?

All purchases are handled by Apple. To request a refund, visit reportaproblem.apple.com and sign in with your Apple ID.

Where’s the privacy policy?

You can read how Word Web handles data in our Privacy Policy.